MURZL.COM TERMS OF SERVICE
This website is operated by company Besorabia ltd (murzl.com site). Throughout the site, the terms “we”, “us” and “our” refer to company Besorabia ltd (murzl.com site). Access to and use of this website and the products and services available through this website (collectively, the “Services”) are subject to the following terms. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time.
IDENTITY OF THE COMPANY
Company name: Besorabia ltd
Address: Bulgaria, Sofia, str. Hristo Vakarelski 13
Email: [email protected]
Company registration number: BG206698279
PLACING AN ORDER
By placing an order at murzl.com you agree to the following terms and conditions.
In order to place an order, you must be over 18 years of age and possess a valid payment method acceptable to us. If unforeseen difficulties arise or if unsatisfactory credit information about the customer is obtained after the acceptance of the order, we will be entitled to cancel the confirmed order and we will be exempt from liability of any kind.
When placing an order on our site, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the payment method used to place your order and that there are sufficient funds to cover the cost of the goods.
Some of the goods sold through our website may not be suitable for children under 18 years of age, so please take extra care when purchasing goods as gifts, for under 18s.
When you place an order, you will receive an acknowledgment email confirming receipt of your order or Viber message. This email or message will only be an acknowledgment and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have charged your chosen payment method.
PRICING AND AVAILABILITY
Where applicable, prices are inclusive of VAT, GST or sales tax but exclusive of shipping cost.
While we try and ensure that all information, details, descriptions, availability and prices that appear on this website are accurate, errors may occur. If we discover an error, we will inform you of this as soon as possible and find a solution with you. If we have already received your payment, but it is necessary to issue you with a refund, it will be refunded to the payment method used.
Upon receiving your order we carry out a standard pre-authorization check on your payment method to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed.
Your card will be debited once the order has been shipped.
If you pay with a debit card, the payment will be reserved on your account in accordance with the terms of your card, until we capture or decline the payment.
If you have chosen the option of cash on delivery, then in this case you pay for the goods only after receiving them.
You can learn more about each delivery method on the checkout page when choosing a payment method.
At Murzl your payment is safe and completely encrypted by SSL, so you can feel completely safe about your transaction.
All products are always shipped in secure packaging. You choose your most convenient shipping method during checkout. The expense of shipping will be dependent on the size of your order and delivery terms in your country.
We will cover any damage to the product during shipping, and ship you a replacement if needed.
Dispatch times may vary according to availability. Any guarantees or representations made as to delivery times may occasionally be subject to unforeseen delays resulting from postal delays or force majeure, for which we are not responsible.
Because we are so confident in our collection and want you to be 100% satisfied with your purchase, we actually offer you 30 days to return your product. The only requirement, after the statutory 14 days, is that your item has not been used (as far as this is reasonably possible), and all packaging is intact. If this is not the case, it may constitute a value deterioration, for which you are liable.
Please read the following shipping and claims items.
1. Every user has the right to return or exchange his order within 30 days from the date of delivery.
2. When deciding to return a product, the user must return the product to the seller in an undamaged commercial condition.
3. The amount is refunded to the user’s bank account within 14 days after the product has been received in our warehouse, inspected by our employee and approved for refund.
4. Amount is not refunded if the user has not returned the product to the seller.
5. The seller bears the costs of delivery for defective products, damage during transportation and all other circumstances caused by the fault of the seller.
6. If the size is exchanged or the product is changed without fault of the seller, the user shall cover the shipping in both directions.
7. Delivery to the seller is carried out by a courier company chosen by the seller. If you encounter problems, you need to contact us via contacts on the site.
To return an item, please use our online COMPLAINT FORM and follow the instructions provided.
RIGHT OF WITHDRAWAL (CANCELLATION)
You may lose your right of withdrawal if you break the seal or packaging of beard and skincare products.
How to cancel a purchase
You can cancel a purchase and let us know you wish to return it by giving us a clear message stating your wish to cancel. You can send a letter or an email, where you inform us of your wish to regret the purchase to Murzl.com, [email protected].
You cannot cancel by denying to receive the order, without also notifying us that you wish to cancel. You can also use the legal standard return form, which is shown in the end of the Terms of Service.
If something is wrong with the product
If you find something wrong with a product, then please make contact with us within a reasonable time, for us to find a quick and good solution for you. We recommend you contact us as fast as possible, especially if the product was damaged during shipping.
Alternatively, you can also get in touch with your local dispute resolution body:
If you are in the US:
If you are in the EU:
If you are in Canada:
ADR Institute of Canada, Inc.
234 Eglinton Ave. East Suite 407 Toronto, Ontario M4P 1K5
Email: [email protected]
LINKING TO THIS WEBSITE
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
DISCLAIMER OF LIABILITY
The material displayed on this Website is provided without any guarantees, conditions, or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Murzl.com and its suppliers, content providers, and advertisers hereby expressly exclude all conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data, or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance, or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Murzl.com’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. For example, but not limited to, services to track your parcel.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Europe.
STANDARD RETURN FORM
I / We hereby declare that I / we wish to make the cancellation right applicable to my / our purchase agreement for the following goods ordered xx/xx-xxxx and received xx/xx-xxxx:
(Insert name of products)
(Customer name, address, order number, signature, date)
Questions about the Terms of Service should be sent to us by email.