PAYMENT & SECURITY
AVAILABLE PAYMENT METHODS
At Murzl.com, we accept payments via the following payment methods: Cash on Delivery, Apple Pay, Google Pay, Visa, Mastercard and Paypal. Please note that some countries may have more or fewer payment methods, this depends on the capabilities and preferences of our customers, as well as the regulations in certain countries.
You will be able to see the available payment methods for your country on the checkout page, and only the payment methods available to you will be displayed depending on the country you selected or was automatically selected based on your location.
SAFEST PAYMENT ONLINE
All payments are processed through completely encrypted by SSL, so you can feel completely safe. Murzl.com, nor anyone else, will ever see your personal information.
MURZL.COM SSL CERTIFICATE
We keep our site very safe. Whether it’s server or platform related, we always make sure to apply the newest available security upgrades and measures.
Furthermore, all our sites run in a secure HTTPS connection using a highly secure 256-bit encryption. HTTPS encryption is a secured pairing between you and our servers to make sure no one else is able to access your personal data.
You can always check if a website is using a secure HTTPS connection by noticing if they have a small lock icon and clearly written “https” in the URL. We advise you to always shop only at places with a secure HTTPS connection, this way you are always completely safe.
- We will NEVER see any of your personal information you use for payment, such as your card information.
- We deeply care about your personal information, and will never pass it on to 3rd parties.
- We have a 30 day return policy
- You receive an order confirmation with your order details, immediately after placing your order.
FREQUENTLY ASKED QUESTIONS
WHAT IF I HAVEN’T RECEIVED MY ORDER?
If for any reason you did not receive your order, we will resend it immediately, or, if you prefer, process a refund.
Rest assured that you’ll never pay for something you haven’t received.
If you have any questions regarding security or your personal information, do not hesitate to contact us. We’ll gladly answer any questions you may have.
CAN I PAY WITH BANK TRANSFER?
We’re terribly sorry, but we don’t offer payment by bank wire transfer at the moment.
We’ve decided not to offer bank payment as a payment option because it’s the slowest, most unsecured and complicated form of payment.
MY PAYMENT FAILED
- If you paid with a debit or credit card, it is possible your bank is blocking the transaction because our payment provider is based in Europe, and banks sometimes block international transactions. To solve this problem, please get in touch with your bank. Alternatively, you can try paying with PayPal.
- If you are still having problems, please note down the exact error message or problem you are having, as well as the payment method you are trying to use. Preferably take a screenshot of your problem.
- Please contact us with the above information, and add any other information you have that might be relevant like what device and which browser you are using.
- We will contact you within hours and fix your issue!
DO YOU CHARGE PAYMENT FEES?
WHEN WILL I BE CHARGED?
Please notice that some credit cards like Mastercard and Visa, reserve the amount as soon as you place the order. This doesn’t mean we’ve charged your card yet, only that the total of the order is reserved for us.